Frequently Asked Questions

How do I know my purchase is secure?

Your purchase is secure. Set Free Travel Agency uses trusted, industry-standard booking platforms and secure payment systems provided directly by travel suppliers. We do not store full credit card information, and all transactions are processed through encrypted systems designed to protect your personal data.

What if I need to cancel or change my trip?

Cancellation and change policies vary by supplier, including cruise lines, airlines, hotels, and tour operators. Before booking, your Travel Advisor will review applicable deadlines, penalties, and refund or future credit options. We strongly recommend travel insurance to protect your investment.

Do you offer travel insurance?

Set Free Travel Agency does not sell travel insurance directly. However, we partner with reputable third-party travel insurance providers and can provide referral options so you may purchase coverage independently. Travel insurance may help protect against trip cancellations, medical emergencies, delays, and lost baggage.

How much does it cost to work with a Set Free Travel Advisor?

There is no cost to request quotes or explore travel options. For customized planning, group travel coordination, retreats, or wellness travel, a planning fee may apply. Any applicable fee will be clearly explained before services begin and is separate from your trip cost.

Do you book group trips, retreats, or wellness travel?

Yes. We specialize in group cruises, church retreats, wellness-focused travel, conferences, and ministry travel. Our advisors assist with coordination, timelines, and communication with suppliers to ensure a smooth experience.

Will I receive confirmation and travel documents?

Yes. Once your booking is confirmed, you will receive supplier confirmations, receipts, and travel documentation when available. Your Travel Advisor remains available for support before, during, and after your trip.

Who do you serve?

We serve individuals, families, church members, ministry leaders, and groups. While we are faith-based, all travelers are welcome.

Can I become a travel agent under Set Free Travel Agency?

At this time, Set Free Travel Agency operates with a select, ministry-aligned team. Individuals interested in future opportunities may contact us to express interest. We will keep inquiries on file as opportunities become available.

How do I get started?

Simply contact us through our website or schedule a consultation. A Set Free Travel Advisor will guide you through the next steps and begin planning your journey.

Set Free Travel Agency acts as an independent travel advisor and does not provide insurance, legal, or medical advice.

Travel insurance is offered through third-party providers.